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Medicos Refund Policy

Exchange Policy:

All items must be in NEW condition to be exchanged (they cannot be used). There is a 10% restocking fee.  

Before shipping any product back, you must first obtain an authorization number via email at the following address: orders@medicostx.com or by calling us at 972-942-5224.

If you have additional questions, please contact customer support.

Return Policy:

Returns can be accepted if returned within a 14-day window after delivery and are in new condition in their original packaging with instructions. Shipping fees will apply. There is a 10% restocking fee if previous conditions are met.

Before shipping any product back, you must first obtain an authorization number via email at the following address: orders@medicostx.com or by calling us at 972-942-5224.

If the sender wishes to ship the item back to Medicos, please affix the authorization number to the box or shipping label. We will not be responsible for lost return packages. Please provide tracking numbers via email. Otherwise, we can send you a return shipping label and the cost of that shipping will be deducted from the refund.

Do not refuse the delivery of your order. Refunds will not be issued for refused shipments.

In order to ensure that the return and refund are processed correctly, each return must have a return authorization number written on the packing slip inside the box or on the outside of the box. Without a return authorization number, we regret that we cannot issue you a full refund. So please obtain a return authorization number in advance.

Some products are available for warranty replacement. If you have a question about the return eligibility of a particular product, please contact customer service.

We reserve the right to limit multiple requests for warranty replacement on products that are deemed damaged by customer misuse, abuse, or failure to properly maintain the equipment to manufacturers' specifications.